Highest Quality Guaranteed
14 Day Quality Guarantee Details
The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:
If plants do not arrive in prime condition, customers may choose one of the following options
- Store credit + 10% (e.g.: $5 purchase + 10% = $5.50 store credit)
- Credit card or refund
- Replacement plants (if possible)
This guarantee applies to all plants and products for up to 14 days after delivery.